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Correspondence Directory

Academics Rita Earley, Vice President of Instruction, CAO (828.766-1290)

            Academic Policies & Procedures             ADA Compliance
            Curriculum Faculty             Curriculum Programs
             Economic & Workforce Development/Continuing Education
Pre-College/GED®/ESL Programs Steve Gunter, Dean of Pre-College Programs (828.766.1320)
            Adult High School Program             GED®/HiSET® Preparation
            Adult Literacy             GED®/HiSET® Testing
            College Preparation             Learning Labs
            English as a Second Language (ESL)             Life Skills/Work Skills
Administrative Services Amanda Buchanan, Vice President of Administrative Services (828.766.1224)
            Bookstore             Payroll
            Facilities             Parking Permits
            Financial Aid/Veteran Affairs             Personnel
            Payments/Refunds             Purchasing
            Security  
Economic & Workforce Development/Continuing Education Dr. Monica Carpenter, Associate Vice President of Economic & Workforce Development/Continuing Education (828.766.1370)
            Avery Learning Center, PO Box 94, Newland 28657
            Mitchell County, Main Campus, PO Box 547, Spruce Pine, NC 28777
            Yancey Learning Center, PO Box 314, Burnsville, NC 28714
            Pre-College/GED®/ESL             Career Development/HRD
            Industry Training (Customized Training)             NC Works Career Centers
            Prison Training             Public Safety
            Small Business Center             WIOA
Institutional Effectiveness

Director of Institutional Effectiveness/SACSCOC Liaison

            Accreditation Assessment             Quality Enhancement Plan (QEP)
            Evaluation Special Projects             Publications Advisement
            Institutional Effectiveness             Statistics
            Marketing Advisement             Surveys
Learning Resources Center Jon Wilmesherr, Director of Academic Support Services & Learning Resources Center (828.766.1360)
            Audio Visual Services             Interlibrary Loan
            Distance Education             Public Services
Interlibrary Loan Testing Center
Management Information Services (MIS) Tommy Ledford, Director of Information Technology (828.766.1190)
Mayland Community College Foundation Margaret Earley-Thiele, Director of the Foundation (828.766.1275)
            Development             Events
            Foundation             Fundraising
President’s Office John Boyd, President (828.766.1270)
            Board of Trustees             Policies and Procedures
            Public Relations  
S.O.A.R. Program Debbie Stafford, Director of S.O.A.R. Program (828.766.1281)
            College Transfer Assistance             Counseling Services
            Free Tutoring and Peer Advising             Cultural and Social Events
            Personal Development             Study Skills
Student Services Michelle Musich, Dean of Students (828.766.1262)
            Admissions and Registration             High School Programs
            College Transfer Counseling             Student Guidelines and Policies
            Counseling Services             Student Organizations and Activities
            Career Counseling             Student Records
            Disability Services/ADA Compliance             Title IX/Unlawful Discrimination
            Employability Services             Transcript Services
            Emergency Funds             Tutoring Services
            Graduation

North Carolina Community College System

After a student has exhausted the college’s complaint or grievance procedures, if a matter remains unresolved, a formal complaint may be filed with the online Student Complaint Portal. The Portal is hosted by the Licensure Division of the University of North Carolina System Office. The Portal can be found online at:

https://studentcomplaints.northcarolina.edu

A student can also complete a Student Complaint Form (PDF) (found at https://studentcomplaints.northcarolina.edu) and submit the complaint to:

North Carolina Post-Secondary Education Complaints

c/o Student Complaints

University of North Carolina System Office

910 Raleigh Road, Chapel Hill, NC 27515-2688

For more information, send an email to: studentcomplaint@northcarolina.edu.

The Process after Filing a Complaint

The Student Complaint Portal will forward community college student complaints to the North Carolina Community Colleges System Office (NCCCSO). Before initiating an inquiry, the NCCCSO must receive the following:

  • Fully completed and signed student complaint form. (Complaints from students with disabilities must also include an authorization to disclose medical information if the complaint in any way involves alleged discriminatory treatment as a result of the disabilities); 
  • Documentation of the student’s completion of the college’s complaint or grievance procedures, including the ultimate outcome after completing the procedures; and 
  • Evidence to support the complaint, such as copies of correspondence, enrollment agreements, course catalog information, and any other information believed to be relevant to the matter of the complaint. 

Students are required to work through the campus complaint process before escalating issues to the NCCCSO through the Student Complaint Portal.  The NCCCSO cannot offer legal advice to complainants and does not act as a student’s agent, advocate, or attorney. Any information provided by NCCCSO staff is not to be interpreted as legal advice. The scope of the review done by the NCCCSO will be limited to a review of the complaint, ensuring the college processes have been followed, and ensuring that State Board code has been followed. In some cases, the NCCCSO may have a discussion with a college to obtain further details about the complaint. 

Consumer Protection Division 

Complaints regarding fraud, false advertising, or other violations of State law will be referred to the Consumer Protection Division of the North Carolina Department of Justice. Students can also file a complaint directly with the Consumer Protection Division of the North Carolina Department of Justice, by visiting the State Attorney General’s web page at: http://www.ncdoj.gov/complaint. North Carolina residents may also call (877) 566-7226. Outside of North Carolina, please call (919) 716-6000. En Espanol (919) 716-0058.  If you choose to mail a complaint, please use the following address: 

Consumer Protection Division 
Attorney General’s Office 
Mail Service Center 9001 
Raleigh, NC 27699-9001 

Southern Association of Colleges and Schools Commission of Colleges 

MCC is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award certificates, diplomas, Associate in Applied Science degrees, Associate in Arts degrees, and Associate in Science degrees.  If a complaint cannot be resolved through the institution's Student Grievance procedure and a student has evidence of the institution's non-compliance with SACSCOC standards, policies, and procedures, the next step would be to file a complaint with MCC's accrediting agency.  Students who file a complaint with the SACSCOC should follow the SACSCOC Complaint Procedure (https://sacscoc.org/app/uploads/2020/01/ComplaintPolicy-1.pdf). The contact information for SACSCOC is: 

Southern Association of College and Schools Commission on Colleges 

1866 Southern Lane, Decatur, Georgia 30033-4097 

Phone: 404.679.4500 

Website: www.sacscoc.org 

Additional accreditation and approvals include:

  • The Associate Degree Nursing and Practical Nurse Program are approved by the North Carolina Board of Nursing (NCBON);
  • The BLET program is approved by the North Carolina Criminal Justice Education and Training Standards\Commission;
  • All degree, diploma, and certificate programs are approved by the Department of Veterans Affairs;
  • The Medical Assisting Program is accredited by the Commission on Accreditation of Allied Health Education Programs (www.caahep.org) upon the recommendation of Medical Assisting Education Review Board (MAERB). Contact information: The Commission on Accreditation of Allied Health Education Programs (CAAHEP), 9355 113th Street N.#7709, Seminole, FL 33775, Phone: 727-210-2350 or call 727.210.2350 or visit the website at www.caahep.org.
  • The Cosmetology Program is approved by the North Carolina State Board of Cosmetology Arts.
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