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911 Communications and Operations

Program Highlights
Career Info
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Prepare for a Career in Emergency Communications
The 911 Communication and Operations program equips both new students and current practitioners with the essential knowledge and skills needed to start or advance in the field of emergency communications.

What You’ll Learn
This program covers key areas such as:
  • Telecommunication Systems
  • Basic Software and GIS/GPS
  • Effective Communication and Documentation
  • Public Administration & Personnel Management
  • Supervision and Grant Writing
  • Professional Ethics & Cultural Awareness
  • Mental Health Awareness
  • Adapting to New Technologies in Emergency Communications
Career Opportunities
Graduates will be prepared to pursue employment or advancement in roles such as:
  • Local government emergency communications centers
  • County sheriffs' offices
  • Local law enforcement agencies
  • Fire and EMS agencies
  • Emergency management teams
  • Related emergency dispatch operations
Start your journey toward a rewarding career in public safety telecommunications and make a difference in your community!

*Students will take General Education courses through Mayland Community College (MCC) while also completing the program core courses through Richmond Community College (RCC). Upon meeting RCC requirements, students will then graduate with an Associate in Applied Science degree (A55470)

Course Content

Required General Education Requirements taken at Mayland CC:

  • ACA-122
  • BUS-115 
  • BUS-137
  • CJC-212
  • CTI-120
  • HSE-225
  • POL-120
  • COM-120 or COM-231
  • ENG-111
  • HUM-115 
  • MAT-152
  • POL-120
  • PSY-150 or SOC-210
  • SOC-220 or SOC-225

Graduates qualify for employment as Public Safety Telecommunicators, including 911 operators and fire dispatchers, who answer emergency and nonemergency calls and provide resources to assist those in need.

Careers

Job Title Projected Growth
(NC 2018-2028)		 Median Wages
(NC 2018)
Public Safety Telecommunicators +1.1% $18.61 hourly

*(data from O*NET OnLine retrieved November 2024)

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