State Authorization for Distance Education

NC-SARA logo

Mayland Community College has been approved by the North Carolina State Education Assistance Authority to participate in the National Council for State Authorization Reciprocity Agreements. NC-SARA is a voluntary, regional approach to state oversight of postsecondary distance education.

The United States Department of Education published regulations in the Federal Register (Chapter 34, § 600.9(c)) that require all institutions of higher education to seek authorization in every state (and territory) in which they operate, physically or virtually, in order to maintain eligibility for federal financial aid.

In order to make a good faith effort to comply with the above, Mayland Community College will only accept students from states for which the College meets that state’s current requirements. Those requirements vary from state to state, program to program, and course to course. If you are currently not a resident of North Carolina and are interested in taking distance education course(s) from  Mayland Community College, please contact Jon Wilmesherr, Dean of Learning Resources Center and Distance Education, via email jwilmesherr@mayland.edu or by phone at (828) 766-1360 to determine enrollment eligibility before you apply or register.

Residency and Consequences of Residency Changes

The North Carolina State Legislature has established the Residency Determination Service [opens in a new window] which serves as the single authority for determining whether a student qualifies for in-state tuition.

Undocumented immigrants may enroll in MCC and will be treated as non-resident students with respect to tuition and fees. They will be admitted by the Registrar according to ID SBCCC 400.2. Undocumented immigrants will be admitted to the College if he or she attended and graduated from a United States public high school, private high school, or home school that operates in compliance  with state or local law, or if he or she has earned a state-approved high school equivalent education in the United States and has Deferred Action for Childhood Arrivals (DACA) classification. Undocumented immigrants should speak with an admissions counselor when entering programs that require a professional license in order to work, such as the nursing program, because federal law prohibits states from granting professional licenses to undocumented immigrants. Undocumented immigrants will be charged out-of-state tuition.

Out-of-State Tuition Waivers

Out-of-state residents may be eligible for in-state rates if the following requirements are met:

In-State Employer Waiver

Employed by a North Carolina based business which has agreed to pay tuition. A request for the in-state tuition rate must be made on said employer’s letterhead. A copy of the employee’s pay stub must be submitted to verify employment. The employee’s tuition must be paid with said employer’s check.

Military Waiver

A Veteran who lives in the state in which the institution of higher learning is located (regardless of his or her formal state of residence) and enrolls in the school within three years of discharge from a period of active duty service of ninety days or more.

A spouse or child using transferred benefits who lives in the state in which the institution of higher learning is located (regardless or his or her formal state of residence) and enrolls in the school within
three years of the transferor’s discharge from a period of active duty service of ninety days or more.

A spouse or child using benefits under the Marine Gunnery Sergeant John David Fry Scholarship who lives in the state in which the institution of higher learning is located (regardless of his or her
formal state of residence) and enrolls in the school within three years of the Service member’s death in the line of duty following a period of
active duty of ninety days or more.

Consequences of Residency Changes

North Carolina residents who become residents of another state (or country) may no longer qualify for in-state tuition rates.  They should contact Jon Wilmesherr, Dean of Learning Resources Center and
Distance Education, via email jwilmesherr@mayland.edu or by phone at (828) 766-1360 to determine enrollment eligibility based on their new residency before applying or registering.

Students who reside in states other than North Carolina and change their residency to any other state except North Carolina, should also contact Jon Wilmesherr, Dean of Learning Resources Center and Distance Education, via email jwilmesherr@mayland.edu or by phone at (828) 766-1360 to determine enrollment eligibility based on their new residency before applying or registering.

Professional Licensure

Mayland Community College does not offer any online degree program that leads to professional licensure.  None of our programs are intended to meet any professional licensure requirements in other states.  For further information Mayland Community College recommends that students contact the degree program within the institution directly prior to enrolling into any course or degree program.

Refunds

Tuition and fees may be refunded following Mayland Community College’s Tuition-Fees Refund Policy(PDF) which is subject to revision.  It is recommended that students consult with their adviser or Student Development personnel for the latest regulations.

Student Complaint and Grievances Resolution

1. Mayland Community College students should attempt to resolve all issues and complaints within the guidelines of the college’s Student Grievance Policy (PDF).

At the end of the process the Vice President’s decision is final:

Rita Earley, Vice President-Instruction & Workforce Development
200 Mayland Dr.
Spruce Pine, NC 28777
Phone: 828-766-1290
Email: rearley@mayland.edu

2. Mayland Community College is a participating institution in the State Authorization Reciprocity Agreement [opens in a new window] administered by SARA North Carolina [opens in a new window]. Students may file a complaint via the process [opens in a new window] and form[PDF] established by SARA North Carolina at North Carolina State Education Assistance Authority, c/o SARA North Carolina, P.O. Box 14103, Research Triangle Park, North Carolina 27709 or by phone at (855) 727-2162 [toll free] and email at information@saranc.org.  Please refer to NC-SARA’s State Portal Entity Contacts page [opens in a new window] for information on how to contact another state’s portal entity.

3. If a complaint cannot be resolved through Mayland’s grievance procedure, students may file a complaint with The University of North Carolina System Office [opens in a new window].  Please review their Student Complaint Policy (PDF) and complete their Student Complaint Form (PDF) and submit the complaint to:

The University of North Carolina System Office
c/o Student Complaints
910 Raleigh Road
Chapel Hill, NC 27515-2688
Phone: (919) 962-4550
Website: http://www.northcarolina.edu/complaints [opens in new window]
Email: studentcomplaints@northcarolina.edu

4.  If a student’s complaint cannot be resolved through the above process, they may file a complaint through the appropriate state agency. Below is a list of contacts from each state so that a student
may file a complaint with that state, however, we ask that you please try to resolve all complaints with the college prior to going to any outside agency:

ALABAMA

Alabama Commission on Higher Education [opens in a new window]
P. O. Box 302000
Montgomery, AL 36130-2000
Phone: (334) 242-1998
Student Complaint Information (on page 7) [opens in a new window]

Alabama Community College System [opens in a new window]
Private School Licensure Division

P.O. Box 302130
Montgomery, AL 36130-2130
Phone: (334) 293-4650
Student Complaint Information [opens in a new window]

ALASKA
Alaska Commission on Postsecondary Education [opens in a new window]
PO Box 110505
Juneau, AK 99811-0505
Phone: (907) 465-2962
Student Complaint Information [opens in a new window]

ARIZONA
Arizona State Board for Private Postsecondary Education [opens in a new window]
1400 W. Washington Street Room 260
Phoenix, AZ 85007
Phone: (602) 542-5709
Student Complaint Information [opens in a new window]

ARKANSAS
Arkansas Department of Higher Education [opens in a new window]
423 Main Street, Suite 400
Little Rock, AR 72201
Phone: (501) 371-2000
Student Complaint Information [opens in a new window]
Student Complaint Information (for the Arkansas State Board of Private Career Education) [opens in a new window]

CALIFORNIA
California Bureau of Private Postsecondary Education [opens in a new window]
P.O. Box 980818
W. Sacramento, CA 95798-0818
Phone: (916) 431-6959
Student Complaint Information [opens in a new window]

COLORADO
Colorado Department of Higher Education [opens in a new window]
1600 Broadway, Suite 2200
Denver, CO 80202
Phone: (303) 862-3001
Student Complaint Information [opens in a new window]

CONNECTICUT
Connecticut Office of Higher Education [opens in a new window]
450 Columbus Boulevard, Suite 707
Hartford, CT 06103-1841
Phone: (860) 947-1800
Student Complaint Information [opens in a new window]

DELAWARE
Delaware Department of Education [opens in a new window]
The Townsend Building
401 Federal Street Suite 2
Dover, DE 19901-3639
Phone: (302) 735-4000
Student Complaint Information [opens in a new window]

DISTRICT OF COLUMBIA
District of Columbia Office of the State Superintendent of Education [opens in a new window]
Education Licensure Commission
1050 First Street NE, 5th Floor
Washington, DC 20002
Phone: (202) 727-6436
Student Complaint Information [opens in a new window]

FLORIDA
FloridaCommission on Independent Education [opens in a new window]
325 W. Gaines Street Suite 1414
Tallahassee, FL 32399-0400
Phone: (850) 245-3200
Student Complaint Information [opens in a new window]

GEORGIA
Georgia Nonpublic Postsecondary Education Commission [opens in a new window]
2082 E Exchange Place, Suite 220
Tucker, GA 30084-5305
Phone: (770) 414-3300
Student Complaint Information [opens in a new window]

HAWAII
Hawaii Post-Secondary Education Authorization Program [opens in a new window]
P.O. Box 2360
Honolulu, HI 96804
Phone: (808) 933-0910
Student Complaint Information [opens in a new window]

IDAHO
Idaho State Board of Education [opens in a new window]
P.O. Box 83720
Boise, ID 83720-0037
Phone: (208) 334-2270
Student Complaint Information [opens in a new window]

ILLINOIS
Illinois Board of Higher Education [opens in a new window]
1 N. Old State Capitol Plaza, Suite 333
Springfield, Illinois 62701-1377
Phone: (217) 782-2551
Student Complaint Information [opens in a new window]

INDIANA
Indiana Commission for Higher Education [opens in a new window]
101 W Ohio St, Ste 550
Indianapolis, IN 46204
Phone: (317) 464-4400
Student Complaint Information [opens in a new window]

Indiana Department of Workforce Development [opens in a new window]
Office for Career and Technical Schools (Proprietary Education)
10 N Senate Ave., SE 308
Indianapolis, IN 46204
Phone: (317) 464-4400
Student Complaint Information (for the Office for Career and Technical Schools)[opens in a new window]

IOWA
Iowa College Aid [opens in a new window]
475 SW Fifth St, Suite D
Des Moines, IA 50309
Phone: (515) 725-3400
Student Complaint Information [opens in a new window]

KANSAS
Kansas Board of Regents [opens in a new window]
1000 SW Jackson Street Suite 520
Topeka, KS 66612-1368
Phone: (785) 430-4240
Student Complaint Information [opens in a new window]

KENTUCKY
Kentucky Council on Postsecondary Education [opens in a new window]
1024 Capital Center Dr, Suite 320
Frankfort, KY 40601
Phone: (502) 573-1555
Student Complaint Information [opens in a new window]

Kentucky Commission on Proprietary Education [opens in a new window]
300 Sower Boulevard
Frankfort, KY 40601
Phone: (502) 564-4185

Student Complaint Information [opens in a new window]

LOUISIANA
Louisiana Board of Regents [opens in a new window]
1201 N. Third St., Suite 6-200
Baton Rouge, LA 70802
Phone: (225) 342-4253
Student Complaint Information [opens in a new window]

MAINE
Maine Department of Education [opens in a new window]
23 State House Station
Augusta, ME 04333-0023
Phone: (207) 624-6600
Student Complaint Information [opens in a new window]

MARYLAND
Maryland Higher Education Commission [opens in a new window]
6 N. Liberty Street
Baltimore, MD 21201
Phone: (410) 767-3300
Student Complaint Information [opens in a new window]

MASSACHUSETTS
Massachusetts Department of Higher Education [opens in a new window]
One Ashburton Place, Room 1401
Boston, MA 02108
Phone: (617) 994-6950
Student Complaint Information [opens in a new window]

MICHIGAN
Michigan Department of Licensing and Regulatory Affairs [opens in a new window]
Corporations, Securities & Commercial Licensing Bureau
P.O. Box 30018
Lansing, MI 48909
Phone: (517) 241-7000
Student Complaint Information [opens in a new window]

MINNESOTA
Minnesota Office of Higher Education [opens in a new window]
1450 Energy Park Drive, Suite 350
St. Paul, MN 55108-5227
Phone: (651) 642-0567
Student Complaint Information [opens in a new window]

MISSISSIPPI
Mississippi Commission on College Accreditation [opens in a new window]
3825 Ridgewood Road
Jackson, MS 39211
Phone: (601) 432-6372
Student Complaint Information [opens in a new window]

MISSOURI
Missouri Department of Higher Education [opens in a new window]
205 Jefferson Street
P.O. Box 1469
Jefferson City, MO 65102-1469
Phone: (573) 751-2361
Student Complaint Information [opens in a new window]

MONTANA
Montana University System [opens in a new window]
Office of the Commissioner of Higher Education
PO Box 203201
Helena, MT 59620-3201
Phone: (406) 449-9124
Student Complaint Information [opens in a new window]

NEBRASKA
Nebraska Coordinating Commission for Postsecondary Education [opens in a new window]
P.O. Box 95005
Lincoln, NE 68509-5005
Phone: (402) 471-2874
Student Complaint Information [opens in a new window]

NEVADA
Nevada Commision on Postsecondary Education [opens in a new window]
8778 S Maryland Pkwy, Suite 115
Las Vegas, NV 89123
Phone: (702) 486-7330
Student Complaint Information [opens in a new window]

NEW HAMPSHIRE
New Hampshire Department of Education [opens in a new window]
101 Pleasant Street
Concord, NH 03301
Phone: (603) 271- 3494
Student Complaint Information [opens in a new window]

NEW JERSEY
New Jersey Office of Secretary of Higher Education [opens in a new
window]
PO Box 542
Trenton, NJ 08625-0542
Phone: (609) 292-4310
Student Complaint Information [opens in a new window]

NEW MEXICO
New Mexico Higher Education Department [opens in a new window]
2044 Galisteo Street, Suite 4
Santa Fe, NM 87505
Phone: (505) 476-8400
Student Complaint Information [opens in a new window]

NEW YORK
New York State Education Department [opens in a new window]
Office of College and University Evaluation
89 Washington Avenue
EBA Room 960
Albany, NY 12234
Phone: (518) 474- 3852
Student Complaint Information [opens in a new window]

NORTH CAROLINA
University of North Carolina System Office
[opens in a new window]
910 Raleigh Rd
Chapel Hill, NC 27515-2688
Phone: (919) 962-1000
Student Complaint Information [opens in a new window]

NORTH DAKOTA
North Dakota University System [opens in a new window]
10th Floor, State Capitol
600 East Boulevard Ave, Dept. 215
Bismarck, ND 58505-0230
Phone: (701) 328-2960
Student Complaint Information [opens in a new window]

OHIO
Ohio Department of Higher Education [opens in a new window]
25 South Front Street
Columbus, OH 43215
Phone: (614) 466-6000
Student Complaint Information [opens in a new window]

Ohio State Board of Career Colleges and Schools [opens in a new window]

30 East Broad Street, Suite 2481

Columbus, OH 43215

Phone: (614) 466-2752

Student Complaint Information [opens in a new window]

OKLAHOMA
Oklahoma Department of Career Technology Education [opens in a new window]
1500 West 7th Ave.
Stillwater, OK 74047-4398
Phone: (405) 377-2000
Student Complaint Information [opens in a new window]

Oklahoma State Regents for Higher Education [opens in a new window]

655 Research Parkway Suite 200

Oklahoma City, OK 73104

Phone: (405) 225-9100

Student Complaint Information [opens in a new window]

OREGON
The State of Oregon’s Higher Education Coordinating Commission [opens in a new window]
255 Capitol Street NE
Salem, OR 97310-0203
Phone: (503) 947-5600
Student Complaint Information [opens in a new window]

PENNSYLVANIA
Pennsylvania Department of Education [opens in a new window]
333 Market Street, 12th Floor
Harrisburg, PA 17126-0333
Phone: (717) 783-8228
Student Complaint Information [opens in a new window]

PUERTO RICO
Puerto Rico Council on Education Director
[opens in a new window]
PO Box 19900
San Juan, PR 00910-1900
Phone: (787) 641-2562
Student Complaint Information [opens in a new window]

RHODE ISLAND
Rhode Island Office of the Postsecondary Commissioner [opens in a new window]
560 Jefferson Boulevard, suite 100
Warwick, RI 02886
Phone: (401) 736-1100
Student Complaint Information [opens in a new window]

SOUTH CAROLINA
South Carolina Commission on Higher Education [opens in a new window]
1122 Lady Street, Suite 300
Columbia, SC 29201
Phone: (803) 737-2260
Student Complaint Information [opens in a new window]

SOUTH DAKOTA
South Dakota Board of Regents [opens in a new window]
306 E. Capitol Ave, Suite 200
Pierre, SD 57501
Phone: (605) 773-3455
Student Complaint Information [opens in a new window]

TENNESSEE
Tennessee Higher Education Commission [opens in a new window]
404 James Robertson Parkway, Suite 1900
Nashville, TN 37243
Phone: (615) 741-3605
Student Complaint Information [opens in a new window]

TEXAS
Texas Higher Education Coordinating Board [opens in a new window]
P.O. Box 12788
Austin, TX 78711-2788
Phone: (512) 427-6101
Student Complaint Information [opens in a new window]

U.S. Virgin Islands
University of the Virgin Islands [opens in a new window]
Provost and Vice President for Academic Affairs
#2 John Brewers Bay
Saint Thomas, VI 00820
Phone: (340) 693-1200
Student Complaint Information
(NC-SARA State Portal Entity Contact) [opens in a new window]

UTAH
Utah System of Higher Education [opens in a new window]
Board of Regents Building
The Gateway
60 South 400 West
Salt Lake City, Utah 84101
Phone: (801) 321-7200
Student Complaint Information [opens in a new window]

VERMONT
Vermont Agency of Education [opens in a new window]
219 North Main Street, Suite 402
Barre, VT 05641
Phone: (802) 479-1030
Student Complaint Information [opens in a new window]

VIRGINIA
State Council of Higher Education for Virginia [opens in a new window]
101 N. 14TH St. James Monroe Building
Richmond, VA 23219
Phone: (804) 225-2600
Student Complaint Information [opens in a new window]

WASHINGTON
Washington Student Achievement Council [opens in a new window]
917 Lakeridge Way SW
Olympia, WA 98504
Phone: (360) 753-7800
Student Complaint Information [opens in a new window]

Washington Workforce Training and Education Coordinating Board [opens in a new window]
128 10th Avenue SW
PO Box 43105
Olympia, WA 98504-3105

Phone: (360) 709-4600

Student Complaint Information [opens in a new window]

WEST VIRGINIA
West Virginia Higher Education Policy Commission [opens in a new window]
1018 Kanawha Blvd E. Suite 700
Charleston, WV 25301-2800
Phone: (304) 558-5719
Student Complaint Information [opens in a new window]

WISCONSIN
State of Wisconsin Department of Safety and Professional Services [opens in a new window]
4822 Madison Yards Way
Madison, WI 53705
Phone: (608) 266-2112
Student Complaint Information [opens in a new window]

WYOMING
Wyoming Department of Education [opens in a new window]
122 W. 25th St., Suite E200
Cheyenne, WY 82002
Phone: (307) 777-7675
Student Complaint Information [opens in a new window]

5. Mayland Community College is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC):

Southern Association of Colleges and Schools Commission on Colleges [opens in a new window]
1866 Southern Lane
Decatur, Georgia 30033-4097
Phone: (404) 679-4500

SACSCOC expects individuals to attempt to resolve complaints through all means available to the complainant, including the institution’s grievance procedures, before submitting a complaint to  SACSCOC. Complete information about the SACSCOC process is found in the SACSCOC Complaint Procedures PDF [opens in a new window] (the complaint form is on the last two pages).